Order Replacements & Warranty Claims.
At AA Laptops, we are committed to ensuring customer satisfaction by offering reliable products and transparent service. Please review our return and warranty policy for a smooth shopping experience.
Warranty Coverage
- Same Model Replacement: If a verified issue occurs with your laptop, we provide a replacement of the same model within the warranty period (subject to availability).
- 1-Week Warranty: All laptops come with a 1-month warranty. Any functional or technical issues during this period will be resolved by our team.
- Exclusions: The warranty does not cover:
- Physical damage, including accidental drops or mishandling.
- Display damage or issues.
- Burned Laptops due to power issues or misuse.
Replacement Conditions
- Replacements are only valid within the 1-Week warranty period.
- If the warranty period has expired, no replacement will be provided.
Return Conditions
To qualify for a return or warranty claim:
- The product must be in its original condition and packaging.
- Proof of purchase (invoice or receipt) is mandatory.
- The issue must be covered under the warranty terms.
How to File a Claim
- Contact Us: Get in touch with our support team via:
- Phone/WhatsApp: 0306-2526829
- Email: info@aalaptops.pk
- Assessment: Our technical team will evaluate the issue and verify the claim.
- Resolution: Once approved, we will repair the laptop, provide a same-model replacement (if applicable), or address the issue based on the policy.
Important Notes
- The warranty is valid for 1 Week only; claims made after this period will not be accepted.
- Returns due to change of mind are not allowed.
- Any unauthorized repairs or tampering with the laptop will void the warranty.
- Replacement and repair do not apply to physical or burned laptop damage.
Shop with Confidence